When will I get my refund?
Please allow up to 14 days to receive your refund. You will be notified via email as soon as your return has been processed. This can sometimes be a few days after we receive your parcel at our warehouse
Postage Refunds
Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period. If you have paid for Express Delivery, you will be refunded the amount for Standard Delivery.
Why can I not refund my online order in store?
If you have placed your order online this can be returned back to any of our Trotters stores however please note that refunds can only be issued once these have been returned back to our processing Center and can take 3-5 working days to show in your account.
Online Gift Voucher refunds
eVoucher payments will be returned to the original evoucher and balances can be redeemed again using your original ecode.
Do I get a refund if I don’t collect my order?
C&C parcels not collected within 30 days will be returned to our processing team for a refund.
Local Collect parcels will be returned from the Royal Mail collection point after 18 days. Once received a refund will be issued back to the original payment method(exc postage costs)
Can I get a VAT refund if I'm an international customer?
For orders shipped outside the UK, we are unable to refund any taxes, duties, or delivery costs you may have paid when placing your order.