Our standard returns policy is 28 days. However, please note that you have 14 days to return items purchased online during our Sale and Black Friday promotions.
Any items purchased or received as gifts can only be returned with a copy of the original proof of purchase.
If items are returned outside of the returns window, the goods will not be refunded and can be returned to you at the shipping address stated on your order, at your own expense.
We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e., unworn and returned with their original packaging, including the original tags. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
There is no need to let us know you're returning something.
Simply visit our returns page to start a return
Create your label and follow the instructions for your chosen return method. The goods are the customer’s responsibility until they reach us.
We will notify you via email once your refund has been processed. To check whether your item has been delivered to us, please use the tracking options provided by your chosen delivery service.
Please allow up to 14 days to receive your refund. You will be notified via email as soon as your return has been processed. This can sometimes be a few days after we receive your parcel at our warehouse – if you want to check that your order has been received, please use the tracking option provided for your chosen return method.
Please note: We are not currently able to offer freepost returns for orders shipped to the Republic of Ireland and Channel Islands.
Trotters Childrenswear Returns Department 3 Gorst Road London NW10 6LA
We will refund the price you paid for your item(s), including sale items, back to your original payment method. Please note that we cannot offer refunds for charitable donations collected at checkout.
Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period. If you have paid for Express Delivery, you will be refunded the amount for Standard Delivery.
We will not be responsible for any items that are returned to us by mistake.
You may wish to return to one of our stores. We can offer exchanges in one of our 5 London stores (this doesn't include our concession locations) within 28 days of receiving your original order, you will need to provide either the invoice / delivery note or order confirmation.
If you require a refund, the store will need to send your item(s) back to our warehouse, along with a completed returns slip.
Please Note: Items purchased in store must be returned to a store for refund or exchange. We regret we cannot accept these items back via mail order.
We will refund the price you paid for your item(s), including sale items, back to your original payment method. Please note that we cannot offer refunds for charitable donations collected at checkout.
Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period. If you have paid for Express Delivery, you will be refunded the amount for Standard Delivery.
We will not be responsible for any items that are returned to us by mistake.
You may wish to return to one of our stores. We can offer exchanges in one of our 5 London stores (this doesn't include our concession locations) within 28 days of receiving your original order, you will need to provide either the invoice / delivery note or order confirmation.
If you require a refund, the store will need to send your item(s) back to our warehouse, along with a completed returns slip.
Store Purchases
Please note that we are unable to offer postal returns for items purchased in store. To exchange or refund a store purchase please visit your local branch with your receipt.
Personalised Items
Goods that are personalised and made-to-order to your specific requirements are non-refundable, unless faulty. Gift Wrap is not available for this item.