If you have received one of our products as a gift and it does not fit or is faulty/damaged, you can take your item(s) to your local Trotters store and exchange for another item. - Please note our exchange policy below.
Gift items being returned can only be exchanged for e-vouchers. Customers will need to confirm the gift order reference number as well as Name, Address, Email & Tel for vouchers to be issued. Please clearly mark your return as 'GIFT RETURN'.
No refunds will be given on gifts, unless refunded directly to the purchaser’s card. The purchaser will be notified by email.