We offer a 28 day returns policy. We will refund any item(s) purchased with us provided that the item(s) are returned as new, i.e., unworn and returned with their original packaging, including the original tags. If you are returning shoes, please place them in another box/bag and do not use the shoe box to adhere labels to. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you would like a different size or colour, please return your unwanted item(s) for a refund and place a new order. You will be charge the same amount (or less if the item(s) is on promotion) as the initial order. The return order for your exchanges will include a return postage to pay.
There is no need to let us know you're returning something.
Non-faulty items being returned from outside the UK – excluding the Channel Islands, Isle of Man and Northern Ireland – are returned at the customer’s expense and risk.
We will refund the price you paid for your item, including sale items, back to your original payment method.
Original postage paid will only be refunded if the item is faulty or you return your order complete within the 14 day cooling off period.
Duties and taxes paid upon ordering are non-refundable and if additional duties/taxes are to be paid upon receipt of the return, the cost of these will be deducted from the value of your refund.
The goods are the customer’s responsibility until they reach us, so please ensure they're packed up properly and you use a postal service that insures you for the value of the items you are returning as well as obtaining a certificate of postage in case the parcel should go missing.
All goods will be inspected on return. Please ensure that tags are in place, the product has been unworn and a resalable condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We will not be responsible for any items that are returned to us by mistake.
Please mark the parcel as 'Return – unwanted GB goods' and return to:
Trotters Childrenswear Returns Department 3 Gorst Road London NW10 6LA