Occasionally after purchasing with
Trotters online if you check your bank account it appears
that you have been charged twice, there is no need to worry.
There is a very simple explanation for this. Trotters will
only charge your card once your order has been dispatched,
depending on your card provider, when placing an order, they
will put a hold on the funds at the time you checkout to
ensure the funds are available when we come to charge your
card just before we dispatch. This hold is known as a
pre-authorisation. If you are viewing your statement online,
it will appear as a charge for the value of your order which
is why it looks like you've been charged twice. The
pre-authorisation is standard practice when funds are
transferred electronically. The pre-authorisation should
automatically drop off within 5 working days of when you
originally placed your order, however you can contact your
bank and ask them to release the funds sooner if you wish.
Your Bank may require us to fax through details to confirm
we no longer need the funds held which we are always happy
to do. If you need further assistance from us please contact
our Customer Service Team using our Contact
us page.